(3) LICENCE TO USE WEBSITE
Unless otherwise stated, we or our licensors own the intellectual property rights in the website. Subject to the licence below, all these intellectual property rights are reserved.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
[(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;]
[(e) edit or otherwise modify any material on the website; or]
[(f) redistribute material from this website [except for content specifically and expressly made available for redistribution [(such as our newsletter)].]
[Where content is specifically made available for redistribution, it may only be redistributed [within your organisation].]
(4) ACCEPTABLE USE
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
[You must not use our website to transmit or send unsolicited commercial communications.]
[You must not use our website for any purposes related to marketing without our express written consent.]
(5) RESTRICTED ACCESS
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If [we provide you with / you generate] a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that the password is kept confidential.
You must notify us in writing immediately if you become aware of any unauthorised use of your account or password.
You are responsible for any activity on our website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.
You must not use any other person's user ID and password to access our website[, unless you have that person's express permission to do so].
[We may disable your user ID and password at any time in our sole discretion with or without notice or explanation.]
(6) USER CONTENT
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your content in any existing or future media. You also grant to us the right to sub-license these rights and the right to bring an action for infringement of these rights.
Your content must not be illegal or unlawful, must not infringe any third party's legal rights and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
(7) LIMITED WARRANTIES
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations,
warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
(8) LIMITATIONS AND EXCLUSIONS OF LIABILITY
[To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.]
[We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.]
[We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.]
[We will not be liable to you in respect of any loss or corruption of any data, database or software.]
[We will not be liable to you in respect of any special, indirect or consequential loss or damage.]
(10) BREACHES OF TERM & USE
(14) EXCLUSION OF THIRD PARTY RIGHTS
(15) ENTIRE AGREEMENT
(16) LAW AND JURISDICTION
(17) PROCESSING ORDERS
We have a standard 1-3 working day processing time on all orders. If you place your order after 3pm then your first working day starts from the day after you placed your order. This is due to post being sent out at 3:30pm (GMT). This is the maximum length of time you can expect to wait, 95% of the time we dispatch orders within 1 working day (after order received). Any orders received after Friday 11am may NOT be posted until after the weekend, so please allow for the extra time you will be expected to wait. We do not process or post orders over the weekend.
Large orders or orders from Vendors can take up to 3 working days to process & dispatch so please ensure you order your goods in good time. We can not guarantee whether it will take one, two or three days, so always allow for the max time given
(18) DELIVERY IN THE UK
We will post your order via Royal Mail 1st Class or via DHL Parcel UK. Any orders placed without selecting the correct postage rates will be held, we will email you with the excess amount that you will need to pay before we dispatch your order. We reserve the right to change your delivery method. This instance will only occur if we feel the cost of the order is high and requires a signature on delivery, your delivery method may also be changed if the weight of the parcel exceeds the maximum set out by Royal Mail.
Royal Mail aim to deliver 93% of 1st Class mail the next working day after posting, however Royal Mail are unable to provide a guaranteed service. Royal Mail state you must allow up to 10 working days for delivery (20 for Europe and 25 for Worldwide) before parcels are declared as lost. Any changes to Royal Mail's lost parcel policies will apply to your parcel. If your parcel still hasn't arrived and the minimum amount of days listed above have passed, we will resend your parcel out to you. If your parcel goes missing a second time, your shipping address will be deemed as unsafe and a signed for service will only be applicable when you shop with us. All lost packages must be reported to us within 2-3 weeks to enable us to conduct a fair and timely enquiry to Royal Mail. Packages reported after this time will be much more difficult to locate. If we send you item(s) and Royal Mail are unable to deliver for whatever reason and the parcel is then sent back to us, you will be responsible for the additional postage costs for us to re-send the parcel.
DHL Parcel UK Next Working Day: This postage method is only available for mainland UK. Northern Ireland, Scottish Highlands and Channel Islands are excluded. If this postage is selected and your shipping address is not in the UK mainland, you order will be sent via Royal Mail. If you select this postage method DHL will email and/or text you with your tracking information including parcel tracking. DHL Mail only deliver Monday-Friday. If you place your order on a weekday before 1:30pm and choose this service, your order will be dispatched same day and be delivered the next working day. Please note this is NOT a guaranteed next day delivery service however 9 times out of 10 DHL will deliver the next working day. If we dispatch your order the same day (before 1:30pm), then we have met our contractual agreement regardless if DHL deliver the next working day or not.
Incorrect or incomplete shipping address: Upon checkout if you input an incorrect or incomplete shipping address we will do our best to catch these mistakes however it isn't always possible and if your order is dispatched to a incorrect/incomplete address your order will be sent back to us. Once your order has been delivered back to us, we will re-send the parcel out to you once you have supplied the correct delivery address and re-paid the postage cost including PayPal fees. If you wish to then cancel the order, we will cancel and refund the order excluding postage cost.
(19) DELIVERY OVERSEAS (EU, WORLD ZONE 1 AND WORLD ZONE 2)
Royal Mail's EU, World Zone 1 and World Zone 2 is explained here - Any changes to Royal Mail's international delivery will apply to us so please check their website for any updates.
The shipping price on our website is also only a estimate, if it costs more once we have packaged and weighed it we will email you the excess cost, which will then be payable via our PayPal account prior to us dispatching it.
We will not refund any postage costs you may have paid if your goods are seized, destroyed or returned. If goods are destroyed by customs a refund will not be offered. If goods are sent back by customs then we will refund any goods returned MINUS the shipping costs. By shopping on our website you agree to these terms of overseas shipping. Please see "(20) OVERSEAS ORDERS" for more information.
Incorrect or incomplete shipping address: Upon checkout if you put an incorrect or incomplete shipping address we will do our best to catch these mistakes however it isn't always possible and if your order is dispatched to a incorrect/incomplete address your order will be sent back to us. Once your order has been delivered back to us, we will re-send the parcel out to you once you have supplied the correct delivery address and re-paid the postage cost including PayPal fees. If you wish to then cancel the order, we will cancel and refund the order excluding postage cost.
(20) OVERSEAS ORDERS
You MUST ensure your country allows your chosen items to be imported, we are NOT responsible for any custom seizures or custom charges. These are your responsibility, so please check before ordering. If customs hold your package or delay your package we are not responsible as long as the package is traceable we have met our contract with overseas customers. We are not responsible for replacing or refunding the goods seized by customs. You must contact customs and try to sort out the reason for the seizure. It is a possibility that orders containing nicotine products or CBD can be seized and destroyed by any custom border control, this can either be the full order being destroyed, or the nicotine/CBD product being removed/destroyed and the remainder package sent back to us. If the product is removed, we will refund the order minus the seized product and shipping costs once we have received the package back.
Please also note orders containing small bottles of liquid are subjected to air pressure on the flight to the overseas destinations although our bottles are leak proof, the air pressure on the flight to the destination can expand the bottle causing the lid to dislodge which may cause leakage. We, as vendors, are also given the same warning from our suppliers in the US.
(21) RETURNS & CANCELLATION RIGHTS
Under the "Health and Safety Regulations" we are UNABLE to accept returns on any food products Please ensure the items you have chosen is the correct one. We do not offer any refunds on products if a customer doesn't like the taste, taste is subjective.
(22) DISTANCE SELLING REGULATIONS & RETURNS POLICY
Under the Distance selling regulations act, any buyer that has placed an order on the Internet has up to 7 days to return or cancel an order. It must be unopened and in the same packaging that it was sent out in (food and liquids are excluded due to health and safety as they are consumables. To return an item you must email us first, stating your name, address, order details and why you wish to return the item(s) ie: "Quality not as expected" (or) "wrong item ordered" (or) "changed mind" etc. LIQUIDS or FOOD ARE NOT RETURNABLE. This does not affect your statutory rights.
We will email you the returns policy and details, you must return the item(s) via Royal Mail 1st or 2nd class WITH proof of postage (if items are lost in the post & you do not have proof of postage we will NOT refund the cost of the order/delivery. The cost of returning item(s) due to changing your mind will be payable by you. Once we have received the item(s) we will inspect the goods, and if they are in the same condition and packaging that we sent them out in, we will refund the cost of the order via the same way you paid (ie: paypal) minus the original postage costs when you bought the item(s). You can expect the refund within 5 working days (Although it is more than likely we will refund on the day we have received them back).
(23) DAMAGED GOODS
We take extra precautions to ensure the safe arrival of your item(s), using padded jiffy bags, plastic mailing bags and larger orders are placed inside a box. Any item(s) received damaged must be reported as soon as you are aware of the damage(ie: when you have received the item(s). Photographic evidence and a full description must be provided, so you can file a claim against Royal Mail (all packages are automatically insured against loss/damage, with a compensation of £20 payable by Royal Mail. You will be responsible for filing the claim with RM, however, we will provide you with the certificate of postage and any other information that RM may request to review your claim. ALL of our bottles that contain liquid are LEAK proof, each bottle has been squeezed hard prior to dispatch to ensure no defective bottles are dispatched. We purchase good quality, leak proof bottles, so you should not experience any issues. (Larger bottles over 100ml are usually always dispatched in a box for added protection.
(24) COURIER SERVICE AND INSURANCE
Once we have processed your order we will then book the courier collection for the following day (mon-fri only), the courier company then delivers to you the day after (day after collection) on weekdays only. If you require a saturday delivery the company charges a £5 fee. A signature is required on all deliveries.
If the courier company leave your package in a safe place without a signature, and it goes missing, you must report it to us ASAP. You will need to make a full report to the courier company, so that they can process a claim.
When we book a courier to deliver your item(s) it only comes with a standard £20 insurance claim/cover. If you require a higher cover you MUST email us prior to ordering so we can get a quote from the Courier company.
(26) WHOLESALE/LARGE ORDERS
Any orders that are placed on our website in BULK sizes will be weighed once packaged, and we will email you the exact postage/courier costs. Wholesale/bulk orders are any orders placed that are too large to go into Royal Mail small parcel sized boxes, and, or, quantity of items classed as larger than usual for the general public.
(27) VENDORS DISCOUNT CODES (IMPROPER USE & EXCLUSIONS)
Vendors codes are specific to that vendor. If we find that code has been used by another person, we will immediately remove the code from the vendor that it was issued to and they will not be given any further codes. Please ensure you keep your codes safe.
Codes can only be used by the vendors it was issued to and their address. A vendor can not only be used by the vendors it was issues to and shipped to their address. A vendor can not use their account and codes to shop for friends and family and therefore cannot be sent to a different address. If a vendor misuses the code or it appears they have, we will not process the order until we have emailed the vendor and received a response.
(29) PRICE ERRORS/HIDDEN PRODUCTS
If products are wrongly uploaded with incorrect prices, especially obviously incorrect prices such as £0 etc, we reserve the right not to supply the product at that price. We will email you and ask if you still require the item(s) and the price the item should be. Any other glitches or errors on the website which may cause incorrect totals (monies), you as the customer will be contacted and remaining balance must be paid before your order being dispatched. In some cases it may be easier to cancel and refund the order and then re-place the order. In the error/glitch circumstances we may offer a 5% discount for the inconvenience.
Products (out of stock items) are hidden from the public view but at times can still be accessed by the public which is a error. If this happens we will email you and let you know or we will make a note on your invoice that we send with your other items. We will issue a refund or replace the out of stock items with your consent via email communication.
(30) OUT OF STOCK ITEMS).
At times certain sweets may run out, therefore we will replace it with similar items that fit in with the chosen type of Pick N Mix selection.
(31) SPECIAL OFFERS AND PROMOTIONS
If we hold a special offer or promotion, we do not encourage customers to make several orders on the same day to take advantage of such offers. If customers are found to have done so, we retain the right to combine postage for all items, but retain all the shipping costs to recover costs of the giveaway item(s) card payments and, or, paypal costs.
(33) ORDER PROCESSING + MULTIPLE ORDERS
Once your order is placed it cannot be amended. If you make multiple purchases on the same day, and we catch it in time we will combine postage and refund any excess once the package has been weighed. As there are different staff here handling orders, it is not always noticed that multiple orders have been made, so please ensure you have everything in your basket that you need before checking out.
(34) CHECKING OUT CORRECTLY TO AVOID DELAYS
Please note: A few customers are experiencing delays in their orders being dispatched due to the fact they are not completing the checkout process. To ensure you have fully checked out you must allow the payment platform to return you back to our website, once this is done it turns amber light green, which lets our team ( and the system) know payment has been received. Failure to check out correctly means the light remains amber and no payment details are logged onto our system. It is down to each customer to fully checkout, otherwise they may experience delays, we will only know you have made a payment once you email us asking where your order is. Flavour Hub LTD will take no responsibilities for any delays or aggravation you may endure if you have failed to complete it.
If you wish to cancel your order prior to us processing and dispatching we will refund the cost to the same method you used to purchase. Please allow up to 14 days.
(39) GIFT CERTIFICATES
All Gift Certificates are non-refundable, will expire in 365 days (a year) from purchase. The value of a gift certificate is from £5-£1000. You can redeem all of the gift certificate at once or redeem some and leave a balance.